Frequently Asked Questions
Why do I need a skin test? I have my hair coloured all the time!
At Hair Roxx we insist on following the rules and regulations of the manufacturers that supply our colour for the safety and wellbeing of our guests.
It is very rare for a reaction to occur but if it does it can be very severe and can even cause hospitalisation - this is a risk that we are not willing to take.
Even if someone has been having their hair coloured for years the ingredients in colour products differ and change and therefore skin testing is essential.
We may also need to perform a skin test if you have not had a colour with us or visited us in the past 6 months.
What is your policy on cancellations? Why do you take deposits?
We ask you to let us know, as soon as possible, when you are unable to keep an appointment. We take a 25% deposit on group bookings and weekend technical services. This is refundable, when you give us 48 hours notice.
Deposits are taken because there is great demand for these times; if you need to cancel we can then offer that slot to a waiting client.
I would like to make a booking for bridal services - do you offer this?
We would be delighted to take care of all your bridal needs, including hair, make-up and dressing. For out of hours services, we are able to travel to the wedding venue to make your special day as stress-free as possible.
From the first consultation, through to practice trials and the final look on your big day, our team are committed to making you look and feel special for your wedding. Prices are on consultation and can include your hairdresser creating your wedding look at the salon, home or any location of your choice.